Requirements:

  • Zoom Phone License
  • Zoom desktop client
  • Member of Shared Line Group

Overview:

This article will go over how to receive calls and stop receiving calls from the shared line group. Shared Line Groups share a phone number and extension with a group of phone users or common area phones. All members of the shared line group has access to the group's direct phone number and voicemail. 

  • Receiving Calls from the Shared Line (Desktop)
  • Receiving Calls from the Shared Line (Mobile)

 

Receiving Shared Line Group Calls (Desktop):

NOTE: Turning the Receive Shared Line Group Calls option on/off only affects the individual user not the whole group.

1. In the Zoom desktop client, click on your Profile picture


2. In the new window, select Receive Shared Calls



3. There will be an option Shared Line Groups, toggle on to receive calls or untoggled to no longer receive calls from the Shared Line Group.



Receiving Shared Line Group Calls (Mobile):

1. In Zoom for Intune app, tap setting in the lower right


2. Tap on Phone



3. Tap on Receive Shared Line Group Calls, to receive call or to stop receiving calls


Should you run into any issues or need assistance, please contact the help desk. You can submit a ticket HERE , by emailing the help desk at [email protected], or by calling 404.879.3434/ x3434.