S+H Technology Services

Requirements:

• S+H Account
• Teams for Desktop, Web, or Mobile

Overview:

This article will go through the following topics for Teams Voice:

• Call Menu
• Initiate, Answer, and End a Call
• e911 Location Setting
• Dialpad and Multi-party Calls
• Listening to and Managing Voicemail

Call Menu:

         1. In order to view the Call Menu, use the 3 dots menu in the navigation bar of Teams. You will be able to search for "Calls"

2. Here you will be able to use the Dial pad, search people and view call history. 

To Initiate a Call:

1. Video and audio icons allow you to initiate a call from People with one click.

2. Escalate any chat to a video or audio call.

3. Use the /call command from the search field to make a call no matter where you're working in Teams.

4. The dial pad feature will accept a phone number that is copied and pasted to initiate a call. You may also click the numbers in the dial pad or type a number using the keyboard. The call button will become active after numbers have been entered or, if making an internal call, a name has been populated into the selection window.

To Answer or End a Call:

1. A notification will appear in the lower right corner of your desktop when a call is incoming. Click on the purple phone icon to answer the call. Pressing the red phone icon will decline the call and send to voicemail, depending on your call answering rules.

2. From an active call, click Leave from the control bar across the top of the call window to end a call.

Using the Teams Calls Dial Pad - Initiating a Call and During a Call:

The dial pad located from the Calls app in Teams is used when initiating an outbound call. Acceptable entries include:

• First and last name for anyone internal to your organization.
• Ten-digit phone number, a prefix is never required.
  • Phone numbers can be input by keyboard, mouse clicks, or numbers copied and pasted to the entry field.
  • Websites that are enabled with click-to-dial will initiate a call via Microsoft Teams.

A dial pad is also available from an active call. This dial pad will be used to respond to automated systems that require key inputs.

Initiate a Multi-party Call:

Note: A dial pad will not be available in a multi-party call.

Click the People icon to add another person to an active call to initiate a multi-party call.

Type (then click on) the name or ten-digit phone number in the field where it reads Invite someone or dial a number. This will immediately ring that caller and add them automatically to the active call when they answer.

Note: Calls are transitioned to a meeting when another party is added to an active call. A dial pad will not be available during a multi-party call.

Listening to and Managing Voicemail

Voicemails received will be stored in the Calls app in Teams.

1. From the History section, select Voicemail to see a list of your messages.

2. Click a message to populate more information in the Details pane, including information about and ways to contact the sender, a transcript, and options to play, speed up, or pause the playback.

3. When hovering over the voicemail line under History, from the More options menu, you may also return the call, initiate a chat (if internal caller), manage the message, or add the caller to your contacts.

4. A copy of each voicemail will also be sent to Outlook. Open the Outlook message to read or listen to your voicemails